Terms & Conditions for Valiair's U.S. Agent for Service Platform

1. Introduction

Welcome to Valiair, a trusted provider of U.S. Agent for Service solutions for individuals with foreign addresses who hold or apply for FAA certificates, ratings, or authorizations. These Terms & Conditions ("Terms") govern your use of our services and establish a binding agreement between you and Valiair.

By using our platform, you acknowledge and agree to these Terms. If you do not agree, you may not use our services.

2. Services Provided

Valiair acts as a U.S. Agent for Service in compliance with FAA regulations (14 CFR Part 3, Sections 3.301 - 3.303). Our services include:

• Providing a U.S. address for FAA service of documents.
• Receiving FAA-related correspondence on your behalf.
• Scanning and forwarding documents electronically.
• Assisting with compliance updates related to FAA requirements.

3. Eligibility

To use our services, you must:

• Be an individual or entity required by the FAA to designate a U.S. Agent for Service.
• Provide accurate personal and contact details.
• Maintain an active account with Valiair.

4. Client Responsibilities

By using our services, you agree to:

• Keep your contact information up to date.
• Ensure that your designated U.S. Agent information is current with the FAA.
• Respond to any forwarded FAA documents promptly.
• Pay all fees associated with the service.

Failure to comply with these responsibilities may result in service suspension or termination.

5. Document Handling & Liability

• Valiair is responsible for receiving and forwarding FAA documents within two (2) business days of receipt.
• Valiair is not liable for any delays, losses, or damages resulting from:
  • Client's failure to update contact details.
  • Client's failure to act on forwarded documents.
  • Technical issues beyond Valiair's control.
• Valiair is not responsible for the legal consequences of missed deadlines due to client inaction.

6. Fees & Payment

• The standard service fee is $75 per year (subject to change with notice).
• Payment must be made in advance to activate services.
• The service will automatically renew every 12 months, and the payment method on file will be charged unless the client cancels before the renewal date.
• Refunds are not available once the service period begins.
• Failure to renew on time may result in automatic cancellation of your agent designation.

7. Non-Payment Procedure

• If payment is not received by the due date, services will be suspended, and no further documents will be processed.
• Valiair will retain any received documents for a grace period of 30 days from the suspension date.
• If payment is not received within the grace period, all stored documents will be permanently deleted, and the client's designation as a U.S. Agent for Service will be revoked.
• Clients may reactivate their accounts within the grace period by paying outstanding fees. Beyond this period, a new registration will be required.

8. Shipping Costs for Forwarding

• Document forwarding beyond electronic transmission will incur additional shipping costs.
• Shipping costs will be calculated based on the client's location and address.
• The client agrees to cover all shipping expenses before documents are dispatched.
• Clients may choose between standard and express delivery options, with costs varying based on urgency and location.

9. Account Deletion

• Deleting your account will result in the immediate deletion of all documents and certificates associated with your account.
• Any remaining subscription period will not be refunded.

10. Termination & Suspension

Valiair reserves the right to terminate or suspend services if:

• The client provides false or misleading information.
• Payments are not made on time.
• The client fails to comply with FAA regulations.
• The client engages in fraudulent or illegal activities.

11. Limitation of Liability

• Valiair provides services on an "as is" and "as available" basis.
• Valiair shall not be liable for indirect, incidental, or consequential damages.
• Valiair's total liability, if any, shall be limited to the amount paid for the service within the last 12 months.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes shall be resolved through arbitration in the state where Valiair operates, unless otherwise required by law.

13. Marketing Usage & Public Representation

By using our services, you grant Valiair the right to reference your company name and logo for marketing and promotional purposes — for example, on our website or in presentations. We will never use personal names or individual identities for promotional purposes without your explicit consent.

You may withdraw this permission at any time by contacting us at agent@valiair.com.

14. Client Responsibility for FAA Designation

Valiair is not responsible for ensuring that clients correctly designate Valiair as their U.S. Agent for Service in the FAA's U.S. Agent for Service System (USAS) or through any other required FAA channels. It is the client's sole responsibility to complete the designation process accurately and in accordance with FAA regulations. Failure to do so may result in compliance issues for which Valiair assumes no liability.

14.1 Removal of Valiair as U.S. Agent After Service Expiration

• Upon expiration, suspension, or termination of your Valiair subscription, Valiair will immediately cease to act as your designated U.S. Agent for Service.
• It is the client's sole responsibility to promptly remove Valiair as their designated agent within the FAA's U.S. Agent for Service System (USAS).
• Valiair will not receive, process, or forward any FAA documents received after the expiration date.
• Any such documents will be discarded without notice. Valiair assumes no responsibility or liability for missed FAA correspondence or resulting compliance consequences once the service period has expired.

15. Referral Program

Valiair may, at its discretion, offer a referral program that allows eligible users to earn rewards by referring new clients to the platform. Participation in the referral program is subject to the following terms:

15.1 Eligibility

To participate, you must have an active Valiair account in good standing. Only new users who have not previously signed up for Valiair are eligible to be referred. Self-referrals or duplicate accounts are strictly prohibited and will result in disqualification from the program. Only individual users are eligible to participate; team managers and members cannot participate.

15.2 Referral Method

Referrals must be made using your unique referral link, which is available in your account dashboard. Referrals not made through this official mechanism will not be eligible for rewards.

15.3 Reward Structure

Referrers may receive a reward (e.g., cash, credit, discount, or other benefit) when a referred user signs up and completes a paid subscription. The referred user may also receive a reward upon sign-up. Specific reward amounts and structures are subject to change and will be communicated on the referral program page.

15.4 Reward Distribution

Referral rewards are held for a period of 14 days following the referred user's successful payment to allow for fraud checks or payment issues. Rewards are then processed in monthly payout cycles, meaning rewards will be delivered between 14 and 44 days after the qualifying referral action.

Rewards are paid via PayPal, using the email address associated with your Valiair account. If your PayPal email is different, it is your responsibility to update your payout email in your account settings. Valiair is not responsible for failed payments due to incorrect or outdated email information.

15.5 Limitations & Restrictions

• There is no limit to the number of referrals you can make.
• Valiair reserves the right to withhold rewards or suspend referral privileges if there is evidence of abuse, fraud, or violations of these Terms.
• Rewards are non-transferable and have no cash value unless explicitly stated.

15.6 No Retroactive Rewards

Referral rewards will not be granted retroactively for referrals made before the referral program was officially launched. We cannot verify or credit referrals made outside of the official system.

15.7 Program Modifications

Valiair reserves the right to modify or terminate the referral program at any time, with or without notice. Any changes will be reflected in the most current version of these Terms & Conditions.

16. Amendments

Valiair may update these Terms at any time. Clients will be notified of significant changes, and continued use of the service constitutes acceptance of the updated Terms.